FAQ

FAQ - Your questions and answers

Delivery times:

1. What is the average delivery time for orders in your online store?
The average delivery time is 7-9 working days, depending on your location and other factors. Your package will be sent with DHL.
You can easily track your order via this link:

DHL Tracking
2. Why does delivery take so long?
We want to make sure that your order is safely packaged and handled with care to ensure the best possible quality. The delivery time of 7-9 days allows us to optimize this process and ensure that your BrickCar arrives in perfect condition.
You can easily track your order via this link:

DHL Tracking
3. What happens if my order does not arrive within 7-9 days?
Although rare, occasionally delays may occur that are beyond our control, such as unforeseen logistical issues or extreme weather conditions. If your order does not arrive within the specified timeframe, please contact us so that we can resolve the issue as quickly as possible:
info@brickcars.de
4. Can I track my order?
Yes, as soon as your order has been shipped, you will receive a DHL tracking number with which you can track the status of your delivery.
You can easily do this here:
DHL Tracking
5. Do you offer international deliveries?
Yes, we offer international deliveries within the EU. However, please note that delivery times may vary depending on the destination and additional customs fees or import taxes may apply.

Your BrickCar:

1. Are there instructions included?
You will receive your instructions as a QR code with your delivery. You can scan this with your smartphone and you will immediately receive your instructions for your favorite model!
2. How long does it take to build a BrickCar?
It takes about 2-3 hours to fully build your BrickCar.
3. How big is a BrickCar?
Our BrickCars are about the size of a medium-sized lunch box (18cm x 8cm x 8cm).
The exact dimensions depend of course on which BrickCar you buy.
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